Returns

You may request a return within 14 days after receiving your order.

To be eligible for a return, the knife must be unused, undamaged, uncarried, unsharpened, and returned in the same condition it was received. The knife, sheath, packaging, and any included items must be returned together.

A receipt or proof of purchase is required.

To start a return, contact SimoKnives at simonas.urbonas.g@gmail.com before sending anything back. Items sent back without first requesting a return may not be accepted.

If the return is accepted, return instructions and the return address will be provided by email.

Return shipping

Unless the item arrived damaged, defective, or incorrect, the buyer is responsible for return shipping costs.

Original shipping costs are not refunded unless required by law.

The buyer is responsible for packing the item safely and using a tracked shipping method. SimoKnives is not responsible for return parcels that are lost, damaged, or not delivered.

Damages and issues

Please inspect your order when it arrives and contact SimoKnives as soon as possible if the item is damaged, defective, or if you received the wrong item.

Photos of the item, packaging, and shipping label may be requested so the issue can be evaluated and handled properly.

Custom, modified, and used knives

Custom orders, personalized items, modified knives, made-to-order items, and special-request work may not be eligible for return where permitted by law.

Used, carried, sharpened, disassembled, damaged, altered, or abused knives are not eligible for return.

A knife is made to cut. Damage caused by prying, throwing, batoning, screwdriver use, misuse, neglect, rust from poor care, or other abuse is not covered as a normal return.

European Union 14-day cooling-off period

For eligible orders, EU customers have the right to cancel or return an online purchase within 14 days after receiving the item, without giving a reason.

Returned items must be unused, undamaged, and in the same condition they were received.

This right may not apply to custom-made, personalized, modified, or made-to-order items where permitted by law.

International orders, customs, and import charges

Import duties, taxes, VAT, customs charges, courier handling fees, brokerage fees, and other local charges are not included in the product price or shipping cost unless clearly stated otherwise at checkout.

These charges are the buyer’s responsibility.

SimoKnives cannot refund customs duties, import taxes, VAT, courier handling fees, brokerage fees, or other charges paid to customs authorities, couriers, or third parties.

Refused deliveries and unpaid customs charges

If an international order is refused, import charges are not paid, customs clearance is not completed, or the package is not collected in time, the order will not be treated as a normal cancellation.

The parcel may be returned, delayed, abandoned, seized, or destroyed by customs or the courier.

If the parcel is returned to SimoKnives in its original condition, a refund may be issued after the item is received back and inspected. Original shipping costs, return shipping costs, customs charges, courier fees, payment processing fees, and any other unrecoverable costs may be deducted from the refund where permitted by law.

If the parcel is abandoned, destroyed, seized, or otherwise not returned to SimoKnives, no refund will be issued until the item is recovered.

Refunds

Once the returned item is received and inspected, SimoKnives will notify you whether the refund has been approved.

If approved, the refund will be issued to the original payment method. Please remember that banks, card providers, PayPal, and other payment processors may need additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, contact SimoKnives at simonas.urbonas.g@gmail.com.

Exchanges

Exchanges are handled case by case and depend on available stock.

Because many SimoKnives pieces are one-off or small-batch knives, the same item may not be available for exchange.